AI+ Customer Service Practitioner™

Ártól 80 000 Ft + Áfa
Önálló online Azonnal kezdhető
Időtartam 8 óra tananyag, önálló tempóban
Nyelv angol
Terület AI Business

Kinek szól
Mit tartalmaz az ár
Tematika
A vizsgáról

Áttekintés

Miről szól a képzés

A kurzus, a tananyag és a vizsga angol nyelvű. Az alábbi leírás az AI CERTs® eredeti szövege.

Customer-Centric AI: Redefine service workflows with AI-powered personalization
Practical Execution: Implement automation tools to optimize CX and satisfaction
Ethical AI Integration: Covers trust-building and responsible AI practices
Competitive Edge: Learn to enhance communication and service delivery at scale

Előfeltételek

Basic understanding of business operations, Digital tools familiarity, fundamental AI/ML concepts

Célcsoport

Kinek szól

Customer Service Executives: Enhance your skills by integrating AI to optimize customer interactions and service delivery.

Technology Leaders: Leverage AI solutions to transform customer service strategies and improve operational efficiency.

Customer Experience Professionals: Apply AI-driven insights to create personalized, seamless customer journeys.

Students & Fresh Graduates: Develop future-proof skills in AI-driven customer service to stay ahead in the evolving job market.

Business Analysts: Integrate AI tools to analyze customer data and optimize service delivery strategies.

Az árban

Mit tartalmaz az ár

Önálló tempójú online kurzus, a teljes tananyaggal
A hivatalos AI CERTs® vizsga
Digitális badge a sikeres vizsga után

Tananyag

Tematika

Course Overview

Course Introduction Preview

Module 1: Introduction to Artificial Intelligence (AI) in Customer Service

1.1 Overview of AI 1.2 Relevance of AI in Customer Service

Module 2: Understanding AI Technologies

2.1 Overview of Machine Learning 2.2 Natural Language Processing (NLP) 2.3 Deep Learning and Neural Networks 2.4 AI-Driven Analytics

Module 3: Data Collection and Analysis

3.1 Gathering Customer Data 3.2 Data Quality and Integrity 3.3 Analyzing Data for Insights 3.4 Applying Insights to Enhance Customer Service

Module 4: Implementing AI Solutions

4.1 AI Solutions for Customer Service 4.2 Integration into Customer Service Systems 4.3 Training and Change Management 4.4 Measuring the Impact of AI on Customer Service

Module 5: Optimizing Customer Experiences

5.1 Using AI to Create Personalized Customer Interactions 5.2 Increasing Service Efficiency with AI 5.3 Case Studies: Successful AI Implementations in Customer Service

Module 6: Ethical Considerations and Trust

6.1 Ethical AI Use in Customer Service 6.2 Building Trust through Transparency 6.3 Compliance with Data Privacy Regulations

Module 7: Future of AI in Customer Service

7.1 Emerging Trends and Advancements in AI Technologies 7.2 Innovative Use Cases for AI in Customer Service 7.3 Preparing for AI Evolution in Customer Service 7.4 Ethical and Societal Considerations

Module 8: Creating an AI Strategy for Your Organization

8.1 Developing Strategic Plan for AI Implementation and Evolution 8.2 Cultivating an AI-Driven Culture 8.3 Overcoming Challenges and Measuring Success

Optional Module: AI Agents for Customer Service

1. What Are AI Agents 2. Types of AI Agents 3. Applications and Trends of AI Agents in Customer Service

Vizsga

A vizsgáról

50 Kérdés
90 perc Időkeret
70% Ponthatár

Online proctored exam

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